bit100 Frequently Asked Questions

bit100 requires KYC (Know Your Customer) verification before you can process your first withdrawal. Accepted government-issued IDs include PhilSys National ID, UMID, SSS ID, driver's license, passport, or PRC ID. You will also need to submit a clear selfie holding your ID. Verification is typically completed within 24 hours. Completing KYC also unlocks higher deposit and withdrawal limits on your account.

On the bit100 login page, click the "Forgot Password" link below the login form. Enter your registered mobile number or email address, and a password reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to our 24/7 support team via live chat and they will guide you through account recovery.

No. bit100's terms strictly allow only one account per person. Creating duplicate accounts — whether using the same or different contact details — is a violation of our rules and may result in permanent suspension of all related accounts and forfeiture of any balances. If you have accidentally created more than one account, contact our support team immediately to consolidate your records.

To close your bit100 account permanently, contact our support team through live chat or email at [email protected] and submit a closure request. Before closing, make sure to withdraw any remaining balance to your verified payment method. Account closures are processed within 1–3 business days. If you are closing your account due to gambling concerns, please consider our self-exclusion tools first — they offer temporary breaks without permanent account loss.

GCash deposits on bit100 are processed instantly — funds typically appear in your gaming wallet within seconds of completing the transfer. This makes GCash one of the fastest and most convenient deposit methods for Filipino players. Make sure you are depositing from a GCash account registered to your verified name on bit100, as mismatched account names may trigger a security review and delay the deposit.

bit100 processes most withdrawals within 5 to 30 minutes for e-wallet methods like GCash and Maya. Bank transfers to BPI, BDO, and Metrobank generally take 1 to 3 business hours during banking hours, and up to the next business day for requests submitted late at night or on weekends. All withdrawal requests require a fully verified KYC account. Pending bonuses with incomplete wagering requirements may delay withdrawals.

The minimum withdrawal amount on bit100 is ₱200 across all payment methods, including GCash, Maya, BPI, BDO, and Metrobank. There is no maximum withdrawal limit for fully verified accounts — higher-tier VIP members enjoy even faster processing and priority withdrawal queues. For first-time withdrawals, KYC verification must be completed before the request can be approved.

bit100 does not charge any platform-side fees for deposits or withdrawals. However, your bank or e-wallet provider — GCash, Maya, BPI, BDO, Metrobank, etc. — may apply their own transaction fees depending on your account type and transfer method. We recommend checking your provider's current fee schedule. To minimize fees, most Filipino players prefer GCash or Maya as they typically offer free or very low-cost transfers.

Yes, bit100 supports cash deposits via 7-Eleven CLiQQ. This is a convenient option for players who prefer cash transactions or do not have a linked bank account. Visit any 7-Eleven branch nationwide, use the CLiQQ kiosk or app to generate a payment reference, and complete the cash payment at the counter. Funds are typically credited to your bit100 wallet within 15 to 30 minutes after the transaction is confirmed.

Yes, bit100 features a full live casino section with real human dealers streaming in real time. Games include Live Baccarat, Live Blackjack, Live Roulette, Live Dragon Tiger, and several game-show style titles popular with Filipino players. You can chat with dealers and other players during the session. Live casino games are fully optimized for mobile, so you can enjoy the full table experience from your smartphone anywhere in the Philippines.

Absolutely. bit100 is fully optimized for mobile browsers on both Android and iOS devices — no app download is required. Simply open bit100.app in your mobile browser, log in, and the platform automatically adjusts to your screen size. All games, the cashier, live support, and account settings work seamlessly on mobile. For the best experience, use an updated version of Chrome (Android) or Safari (iOS) with a stable internet connection.

RTP (Return to Player) varies by game. Most slots on bit100 have RTPs ranging from 94% to 97%, which is competitive within the industry. Individual game RTPs are provided by the game developers and are independently verified. You can usually find a specific game's RTP in its information or settings panel. Higher RTP does not guarantee wins in any single session — it is a long-term statistical average across all players.

Yes, bit100 includes sabong (cockfighting) betting as part of its sports and special events offering, reflecting the deep cultural importance of sabong in the Philippines. You can bet on live sabong matches streamed directly on the platform. Sabong betting on bit100 follows the same responsible gaming guidelines as all other games — 21+ only, with deposit and loss limits available. Check the sabong section for the current match schedule.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus-derived winnings can be withdrawn. For example, a ₱500 bonus with a 10x wagering requirement means you must place a total of ₱5,000 in qualifying bets before withdrawal is unlocked. On bit100, different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Full details are in each promotion's terms.

Yes, bit100 runs a tiered loyalty program that rewards consistent players with points for every real-money wager placed. Accumulated points can be redeemed for bonus credits, free spins, or cashback. Higher loyalty tiers unlock perks such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive promotions, and invitations to special events. Your loyalty tier resets or carries over depending on the monthly activity threshold — check the Promotions page for current tier details.

Yes, most bonuses on bit100 have an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed within the expiry window, the bonus and any bonus-derived winnings are forfeited. Expiry dates are always stated in the individual promotion's terms and conditions. You can view active bonus expiry details in the Bonuses section of your account dashboard.

The minimum age to register and play on bit100 is 21 years old. This is a strict legal requirement under Philippine gambling law, as set and enforced by PAGCOR. All new accounts must complete KYC identity verification, and any account found to belong to a person under 21 will be immediately suspended and all funds returned. bit100 takes its underage gambling prevention obligations seriously and reports violations to the relevant authorities.

You can activate self-exclusion on bit100 directly through your account settings under the Responsible Gaming section, or by contacting our support team via live chat or email at [email protected]. Self-exclusion periods range from 24 hours to a permanent lifetime ban. Once activated, your account is locked and all marketing communications are paused. Decreasing the exclusion period is not possible until the selected period has fully elapsed — this is intentional to protect your decision.

If gambling is no longer fun and is causing financial or personal stress, please reach out for help right away. bit100's responsible gaming team is available 24/7 via live chat — they can help you set deposit limits, activate self-exclusion, or simply talk through your situation without judgment. You can also call the NCMH Crisis Hotline at 1553 (free, 24/7, available nationwide in the Philippines) or search for Gamblers Anonymous Philippines meetings in your area.

bit100 offers 24/7 customer support via live chat, which is the fastest way to get help. You can also reach us by email at [email protected] for non-urgent matters. Our support team is trained in English and Filipino, covers all topics from account issues to game rules to responsible gaming, and aims to respond to live chat messages within 2 minutes and emails within a few hours. For responsible gaming requests, priority handling applies.